CENTEGIX | Case Study

Improving Workplace Safety and Patient Care with CrisisAlert: Vail Health Behavioral Health’s Journey

CENTEGIX | Case Study

Improving Workplace Safety and Patient Care with CrisisAlert: Vail Health Behavioral Health’s Journey

About Vail Health Behavioral Health

In 2021, Vail Health established Colorado’s first Behavioral Health Entity, in response to an increase in community mental health needs.

A growing patient population prompted Vail Health’s journey to enhance safety, as the facility expanded to meet demands.

Feeling Unsafe

In 2023, Vail Health’s Behavioral Health clinic was successfully serving its community and expanding its offering to include additional specialized care. But, as their patient population became more complex, so did feelings around safety. Staff began noticing an increase in incidents where they felt unsafe. 

Concerns were elevated to leadership, and a project was initiated to enhance safety within the clinic. However, one caveat required additional considerations—their plans for future growth.

We knew we’d be expanding into other spaces…We wanted to be mindful of how this solution could grow into those plans.
Kim Goodrich

Community Mental Health Center Program Improvement Director, Vail Health Behavioral Health

The [provider] can press their CrisisAlert badge, and I will immediately respond. That’s a use case we didn’t intend for, but it enables sessions to continue until someone can come and provide additional support.
Kala Bettis

Integrated Behavioral Health Supervisor, Vail Health Behavioral Health

Unexpected Benefits

Shortly after implementing CrisisAlert, Vail Health noticed additional benefits surrounding continuity of care and patient experience. The ability for a staff member to summon help while in session, when further clinical support was required, became extremely valuable.

Another staff member credited CrisisAlert for saving a life by accelerating response efforts during a potential attempted suicide. 

Read the full case study here.

It was really fear-based what we were thinking. We felt like anyone could just come in and do the worst thing possible.
Christine Stiebel

Patient Experience Coordinator, Vail Health Behavioral Health

Finding CrisisAlert

The project team initiated a series of assessments with security experts. They began searching for a wearable, discreet safety solution that allowed staff to immediately summon help when needed.

A consultant recommended CENTEGIX CrisisAlert, a wearable duress badge. The technology would empower their staff to immediately and discreetly signal for help anytime they needed, offering peace of mind to their employees. 

“The immediate response is something I love…it’s not even a second after I hit my button,” Stiebel says about the responsiveness of CrisisAlert. “It’s that comfort and reassurance that my team is here for me and will help protect me and the clinic.”

The platform’s customizable integration features ensured CrisisAlert could scale to meet growth needs, allowing the organization to easily add new users and locations, and comply with expanding regulatory requirements.

Read the full case study here.

I think workplace safety has improved tremendously [since implementing CrisisAlert]. Having the response system has made it so there is an efficient way to reach out if you have a situation escalating that you need immediate help with.
Joe Fasolino

Behavioral Health Operations Specialist, Vail Health Behavioral Health

Together, We Can Create A Safer Tomorrow

Access both case studies below to see how Vail Health is leveraging CrisisAlert™ to improve workplace safety and patient care. Share them with others in your organization who also prioritize safety and well-being.

Improving Workforce Safety and Well-Being With a Scalable Solution

Elevating the Continuity of Patient Care With CrisisAlert

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